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Don’t want to miss a deal? More than 20 million residential and business customers could be losing out when it comes to their broadband bundles, states Ofcom during latest regulations crackdown.
Suppliers have until 15th February 2020 to enforce a new notification system to help protect consumers.
With a number of consumers having passed their initial contract period for broadband, tv, mobile and home phone services. Many people could be paying more for these services than they need to.
The regulations authority Ofcom found those who bundle their landline and broadband services pay, on average, 20% more when ‘out of contract’. And those who include their TV subscriptions in their package paying in the region of 26% more.
Yet one in seven (14%) customers are unaware that they’re still tied to their original deal, with one in eight (12%) believing they are ‘in contract’ despite not knowing when this period is supposed to end.
To help combat this, and ensure everyone gets the best deal for them, Ofcom has expanded their Fairness for Customers programme protections. Service providers will now be required to warn customers between 10 and 40 days before their contract comes to an end.
These alerts will be sent via text, email or letter, with business customers also receiving an ‘end-of-contract’ including the best tariffs available in a form that suits them, and will include:
– Contract end date
– Price payable before and after this date
– Changes to the service and price paid at the end of this period
– Information about ay notice period required to terminate the contract
– The best deals offered by the provider, including telling loyal customers what prices are available to new customers.
Don’t wan to miss a deal?
Those who choose to stay with their provider without signing up to a new contract will also be sent annual reminders about the company’s best deals.
Lindsey Fussell, Ofcom’s Consumer Group Director, said: “We’re making sure customers are treated fairly, by making companies give them the information they need, when they need it.
“This will put power in the hands of millions of people who’re paying more than necessary when they’re no longer tied to a contract.”
Read about Ofcom’s latest Fairness for Customers campaign offerings here:
– Money back for broadband and landline customers when things go wrong
– Clear, honest information for broadband shoppers
– before they commit to a contract
– about what speeds they’re able to get
– Boost Your Broadband, a major information campaign to help people get faster broadband and save money
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